Return Policy | Harlequin Floors

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Return Policy

American Harlequin Corporation has a 30-day return policy: 

  • Returns are permitted within 30 days of product receipt. 
  • All returns are subject to approval and a 25% restocking fee*. 
  • Product must be returned in original condition, unused/unrolled with original packaging and have been properly stored. 
  • Returns are not permitted on the following: 
  • Opened boxes or special orders unless product is defective. 
  • Final sales, special deals or remnant sales. 
  • Installed product, considered accepted by the Purchaser. 
  • Shipping and Delivery charges are non-refundable. 
  • Return shipping costs are the sole responsibility of the Purchaser. 

*American Harlequin Corporation reserves the right to refuse to credit any amount if the returned roll has been opened, used, damaged or altered by the customer. 

How to schedule a return:

  1. Contact your Flooring Specialist within 30 days of receipt of product to obtain a Return Authorization Number (RMA), prior to shipping product back to American Harlequin Corporation.  
  2. Indicate RMA on the outer wrapping. No returns will be accepted without this number.
  3. Product should be shipped back to the following address:  

    American Harlequin Corporation
    Attn: Returns Department/RMA#
    1531 Glen Avenue
    Moorestown, NJ 08057