{"id":13198,"date":"2019-10-14T17:06:27","date_gmt":"2019-10-14T21:06:27","guid":{"rendered":"https:\/\/harlequinfloor.wpengine.com\/?page_id=13198"},"modified":"2025-02-04T08:45:13","modified_gmt":"2025-02-04T13:45:13","slug":"shipping-return-policy","status":"publish","type":"page","link":"https:\/\/us.harlequinfloors.com\/en\/shipping-return-policy\/","title":{"rendered":"Shipping &amp; Return Policy"},"content":{"rendered":"\n<p>Harlequin Floors is committed to maintaining the highest quality standards for our products and services. Harlequin incorporates superior design, materials and workmanship into every product and supports this with a rigorous quality control process at our factories, warehouses through delivery.<\/p>\n\n\n\n<p><strong>Shipping<\/strong><\/p>\n\n\n\n<p>Orders for in stock items will ship within 1-3 business days.&nbsp;Shipping costs will be calculated&nbsp;based on the product(s) ordered and delivery address. Returns accepted within 30 days of delivery.<\/p>\n\n\n\n<p><strong>Online Web Shop Orders 30-Day Return Policy<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Returns are permitted within 30 days of product receipt. <\/li>\n\n\n\n<li>Product must be returned in original condition, unused\/unrolled with original packaging.<\/li>\n\n\n\n<li>Returns are not permitted on Harlequin Dance Mats including kits &amp; bundles, Dance Mat bags, final sales, special deals, or remnant sales.<\/li>\n\n\n\n<li>Shipping charges are non-refundable.<\/li>\n\n\n\n<li>Return shipping costs are the sole responsibility of the Purchaser.<\/li>\n\n\n\n<li>American Harlequin Corporation reserves the right to refuse to credit any amount if the returned item has been opened, used, damaged or altered by the customer. <\/li>\n<\/ul>\n\n\n\n<p><strong>Sprung &amp; Vinyl Floors 30-Day Return Policy<\/strong><\/p>\n\n\n\n<p>If you are not 100% satisfied with your purchase, contact your Flooring Specialist at 800-642-6440.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Returns are permitted within 30 days of product receipt.&nbsp;<\/li>\n\n\n\n<li>All returns are subject to approval and a 25% restocking fee*.&nbsp;<\/li>\n\n\n\n<li>Product must be returned in original condition, unused\/unrolled with original packaging and have been properly stored.&nbsp;<\/li>\n\n\n\n<li>Returns are not permitted on the following:\n<ul class=\"wp-block-list\">\n<li>Opened boxes or special orders unless product is defective.&nbsp;<\/li>\n\n\n\n<li>Final sales, special deals or remnant sales.&nbsp;<\/li>\n\n\n\n<li>Installed product, considered accepted by the Purchaser.&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Shipping and Delivery charges are non-refundable.&nbsp;<\/li>\n\n\n\n<li>Return shipping costs are the sole responsibility of the Purchaser.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"text-small\">*American Harlequin Corporation reserves the right to refuse to credit any amount if the returned roll has been opened, used, damaged or altered by the customer.&nbsp;<\/p>\n\n\n\n<p><strong>Scheduling a Return<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact your Flooring Specialist within 30 days of receipt of product to obtain a Return Authorization Number (RMA), prior to shipping product back to American Harlequin Corporation.&nbsp;&nbsp;<\/li>\n\n\n\n<li>Indicate RMA on the outer wrapping. No returns will be accepted without this number.<\/li>\n\n\n\n<li>Product should be shipped back to the following address:&nbsp;&nbsp;<br><br>American Harlequin Corporation<br>Attn: Returns Department\/RMA#<br>1531 Glen Avenue<br>Moorestown, NJ 08057<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Harlequin Floors is committed to maintaining the highest quality standards for our products and services. Harlequin incorporates superior design, materials&#8230;<\/p>\n<p><a class=\"btn btn-primary btn-an harlequin-read-more-link\" href=\"https:\/\/us.harlequinfloors.com\/en\/shipping-return-policy\/\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-13198","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Shipping &amp; Return Policy | Harlequin Floors<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/us.harlequinfloors.com\/en\/shipping-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping &amp; Return Policy\" \/>\n<meta property=\"og:description\" content=\"Harlequin Floors is committed to maintaining the highest quality standards for our products and services. 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